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Management


How To Treat Your Employees With TLC
A while back I was at a conference that included a three-hour session for sales managers. So I went with our sales manager, and picked up 37 ways for a sales manager to treat your sales reps as your customers. Read more

Dealing With A Manager With A Negative Attitude: Q & A with Ken Blanchard
Q: What do you do when your manager has a negative attitude? It ends up affecting everyone in the department. Read more

Learn To Say No!
Saying no is simple, but not always easy for most people. I've determined that you must have a systematic, philosophically-based approach to saying no. I recommend three steps: Read more

Create And Nurture A Learning Organization
To succeed in shaping your organization's future, you must develop an organization that learns well, efficiently and constantly. Such learning is critical, because competing in rapidly changing environments means your organization must be able to track your environments, identify changes, and adjust to these changes. You must try new things and determine what works and what does not work--increasing what does and swiftly abandoning that which does not. Then you must build a new cycle of learning upon this learning in a never-ending fashion. In the words of John Naisbitt (1990): Read more

Dealing With A Wishy-Washy Supervisor: Q & A with Ken Blanchard
Q: What do you do when your immediate supervisor (an assistant manager) never takes a stand, never provides feedback or reactions to your work, gives you no support, and provides no leadership? Read more

Characteristics Of Useful Feedback
Useful Feedback Is:

1. Given with care. To be useful, feedback requires the giver to feel concern for the person receiving the feedback--to want to help rather than hurt the recipient. Read more

Innovation...Where To Find It
Some people associate innovation with Silicon Valley and computers and semiconductors. But innovation means change and advancement, no matter what shape or form it assumes. Read more

Changing Organizations And People
Change is in the eye of the beholder. If the beholders have initiated the change, then it is "logical," "rational," and "well thought out." If the beholders perceive the change as being done to them or if they disagree with the change, it is illogical, irrational, and improperly conceived. How many people do you know who were delighted at a a change that put their jobs at risk? And how many do you know who refused an organizational restructuring that increased their scope of responsibilities, and, not incidentally, their remuneration? Read more

Benefits Of Using Consulting Services Checklist
Better decisions and increased revenues... Read more

13 Ways To Save Time, Energy And Money...Delegate!
One of the most important management skills you'll ever master is delegating. Delegating does not mean passing off work; it means giving others authority, responsibility and accountability. Read more

Diversity And Continuous Improvement
Q&A With Ken Blanchard Read more

The Focus Needs To Be On Quality
An Interview with Dr. Joseph Juran Read more

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