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Productivity


Keep Self-Help From Becoming a Hindrance
If done correctly, helping customers help themselves is a big winner: It both increases internal efficiency and keeps customers happy. Enabling people to successfully use these systems depends both on the technology and how well it is implemented.
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Calling All Small Businesses: Contact Centers Improve the Bottom Line
Contact centers centralize and bring great efficiency to communications with customers and prospects. New equipment and approaches enable SMBs to join enterprises in benefiting from this increasingly potent discipline. MORE

What IM Best Practices Should Small Businesses Use?
Instant messaging is an extremely useful tool. It also presents significant challenges that must be met with strong security and a comprehensive corporate policies. MORE

The Keys to Operational Success
Small businesses must pick the right IT systems for now—and for the future. There are a handful of vital priorities, including ease-of-use, scalability, real-time visibility and operational transparency. MORE

Internal Search Isn’t Just For The Big Guys Anymore
Information buried in memos, emails, surveys and similar places is more difficult to find than data in structured repositories such as spreadsheets and databases. Internal search engines are vital tools, but it's important to find the right type. MORE

On-Demand Time and Attendance TrackingSmartBiz Select Exclusive
Small business owners need to know who is working, how long they have been on duty and myriad related details. The ASP model could simplify this task. What are some of the questions they should ask potential partners? MORE

Top 10 Tools to TurboCharge Your Business Productivity
As a small business owner, finding new technology or new services that help automate your business can make a tremendous difference in your time management and your productivity. How many more clients could you follow up with and add to your business if you freed up 30 minutes, 60 minutes, or as much as 2 hours a day? MORE

Five Productivity Boosters For the Busy Sales Executive
People that work on automation tools say that to be effective the tool must solve one of the three Ds – Dirty, Dangerous or Dull. For sales professionals most automation tools work on the last item - Dull. In the last 15 years I’ve discovered a number of tools that have helped me remove tedious tasks from my sales process. MORE

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