While their first site did put the company on the map, so to speak, it failed to bring in the new business they had hoped for. Soon, they saw that they would have to take initiative on their own to make the site successful. Even though they were new to the e-commerce world, they found solutions where the web professionals had fallen short.
"[The design firm] got us up and running, and it was ok," Says Terry.
"They told us they would put us up where people would find us, because one of our big questions was, hey, we´re a small company, and when you get on the Internet, we´re still a small company because there are so many competitors out there."
"But we were getting zero hits, no sales at all. We took it upon ourselves to go to Yahoo and get some advertising ourselves, and we had to pay. We had to pay to play on the Internet, but we started getting orders."
Once the orders started to come in, they decided to take their site to the next level. In addition to extending the capabilities of their e-commerce system, they wanted to make the site easier to change and update. A new company was hired to analyze and redesign the site. They had a number of ideas about how they could rebuild it and bring the technology up-to-date.
"We wanted to get to the next step so we could control our items a bit better, make changes more often. We´ve got that now, but we´ve gone through weeks and weeks of problems to get there."
Despite their early setbacks, Blair Candy has found its place on the Internet, and their e-commerce goals – to grow sales and increase awareness of the company – have been achieved.
But Blair Candy´s involvement with the Internet doesn´t just end with their web site. They have found that the web is an excellent research tool. They use it frequently to find new (or cheaper) suppliers, to keep tabs on their competitors, and to discover what items are in demand, guaranteeing that their inventory will reflect the items their customers want to buy.
The Internet won´t take the place of actual salesmen and delivery trucks, however. Blair has many customers, particularly retail outlets, in the Altoona area, and they choose to service these clients directly, face to face. What the Internet has done for them is to attract new individual clients, "home shoppers," who are looking for the hard-to-find novelty candies and paper products that are Blair´s specialty.
Pam explains: "A lot of people are moving out of this area, and they know they can get local specialty items from us, like Mallocups and the original Peanut Butter Meltaways, which are made in Altoona. It´s opened our doors to so many people. We have our name out nation wide. We´re on the East coast, but a lot of our orders are coming from the West coast."
Pat Dandrea, the company´s president, agrees. "We´ve developed a customer base in California, Oregon, North Dakota. It has expanded our business far beyond (geographically) anything that we could have done without it."
Businesss profile courtesy of Family Business Strategies.
About the author: Blair Candy can be reached at http://blaircandy.com.
