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Using Your Accounting Software for Effective In-house Debt Collection
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By Gary Barzel


What to Look for in Your Accounting Software...

There are four basic functions that will be the most helpful to your business when dealing with overdue accounts. Not all software packages offer these features so be sure to do some research as you work with your current program or switch to a new one:

1. The A/R account is easy to manage. Your accounts receivables, A/R, account holds all your information regarding the payment activities of your customers. Each time you extend credit to a customer it will be recorded in your A/R. It is thus very important that you review your A/R regularly so that you will be able to see at a glance who has paid and who hasn't and when the outstanding payments are due. Accounting software that makes it easy to create, review and manage your A/R will help you to stay in touch with your cash flow and give you the confidence to make decisions on overdue accounts.

2. Reporting the customer transaction history. The most powerful tool that your small business can have when it comes to debt collection is an accurate and detailed record of your customer's transaction history. Many software packages will allow you to view the all the necessary information associated with an outstanding invoice, including customer's name and phone number, making it easier for you contact the customer and follow up on the outstanding payment.

3. Invoice tracking and management. With invoice tracking you will clearly see which of your invoices are paid in full, partially paid, past due or unpaid so you can clearly see who owes you money and when the payment is due.

4. Help with collection letters. A few software packages will help you compose professional-looking collection letters that can be sent out as payment reminders to your customers. The program can generate these letters with all the necessary details, such as the amount of outstanding debt and the date on which the amount was payable.

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