Respond quickly to employee complaints
If a staff member complains about offensive emails or Internet usage, be sure to deal with the issue quickly. Policies should be in place detailing how such complaints will be handled. Employees must also be encouraged to come forward if inappropriate email or Internet usage is detected.
Monitoring email or Internet usage
The only sure way to ensure that no policy rules are being violated, individual email and Internet use must be monitored. Having such a policy in place could be helpful in a court of law since it shows the practice was proactive in keeping offensive materials out of the office.
While a monitoring program can help from a legal standpoint, you will also be more aware of spam and viruses that may be affecting your system. With various threats to your system lurking on the Internet, having a policy in place stresses the benefits of monitoring usage.
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Ken Smith is Vice President of Peak Performers, an organization specializing in personnel solutions exclusively for dentistry since 1991. With over twenty years experience in the health care field, his background includes supervising the operations multiple dental practices as well as work in other health care fields. Ken is experienced in the "business side" practice management and is skilled in the areas of in human resource management, interviewing and recruiting, customer service as well as revenue and profit growth. To contact Ken visit http://www.peakdental.com.
