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By FBNews.net
RE: "I know my managersī strengths and weaknesses. Iīve become a psychologist, a psychiatrist, a motivator, a supervisor…so many things all at the same time. I treat every agency different and yet we have a common goal. We are all after the same thing."
"While I am there for them, I follow Nicolasīs example and make them solve their own problems. Itīs how theyīll get better, although that was hard for me at first. I have my expectations, too. Every office has to open on time. They must be open by 9:00 a.m. and they must stay open until 7:00 p.m. When I call I expect the phone to be answered by the third ring. I donīt like people walking in and not being greeted. These things are basic. When I evaluate an office I look at their sales, but I also analyze every one of the complaints. We are always working to be better."
NE: "In turn, I have no problem listening to advice. Iīll listen if I feel that the person speaking is capable. My ego is healthy enough to recognize when someone is capable enough to do something at a particular time. I always think that I can learn and become better and I recognize when there is someone that I can learn from. I openly admit this and expect that others will do the same. We can never stop learning."
"There is another important factor. Ever since I started this business I have wanted all relations with the public, at agency level, to be handled by women. We have a female sales force. I believe that women work harder than men. Women are more disciplined. They are less likely to steal, to fail to come to work. They are more loyal. They are also more capable at handling volatile situations and upset customers. I respect women as people. I respect strong women. Most of the key positions in the company are filled by women."
The Secret of Nicolasīs Success
DE: "Nicolas, if you could sum it up, what are the secrets of your success?"
NE: "I really donīt believe that there are any secrets behind our success. The elements are simple. Hard work is the most fundamental. You cannot be successful if you arenīt willing to work hard. Next, there has to be a passion that supports the hard work and sustains people through tough times. I also believe, in this business, you have to want to serve people. Itīs a duty and a privilege. This is what we are about. This is why we do what we do. You can only truly serve people if you respect them. All people want to be treated with respect and dignity. Finally, I believe that you have to give loyalty to get loyalty. We take care of people and they are faithful in return. I sincerely believe that these are the ingredients of our success."
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