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By Carl Weinschenk


Contact: 866 879-8647; 8x8

Product: Packet8 Virtual Office

Provisioning: VoIP-Hosted PBX Small Business Phone Service

Product Description: Packet8 Virtual Office allow users anywhere in the world to group multiple Packet8 VoIP lines into a virtual business telephone system. Each offers a host of PBX features such as customizable auto-attendant providing dial by extension, name or by group and unlimited local and long distance calling and others.

Size Business Optimized For: 3 to 35 employees

Pricing: The Virtual Office broadband phone adapter and hands-free business class telephone is $99.95. The monthly $39.95 per extension service includes advanced PBX functions and unlimited local and long distance calling anywhere in North America. A minimum of three Virtual Office extensions is required. There is a $39.00 activation fee per extension.

Level expertise required: None

Comment: Virtual Office is a feature-rich Internet-based PBX phone service offering savings of 50 percent or more per month compared to traditional services.


Product: Esker DeliveryWare

Contact: Renee Thomas, Director of Field Marketing. Esker

Provisioning: In-house

Product Description: The combination of Brooktrout TR1034 intelligent fax real-time fax over IP with their VoIP networks, allowing customers to run a public switched telephone network (PSTN) solution today and migrate to an IP-based system in the future as their needs evolve.

Size Business Optimized For: All

Level expertise required by customer to operate: Low

GotVMail Comunications

Contact Info: David Powers, Director of Communications; 800 822-8210; GotVMail

Product Name: VirtualOne

Type of VoIP Product(s): GotVMail's VirtualOne Service supports landline phone systems, VoIP services and cellular phones.

Provisioning (ie, in-house, hosted, etc.): VirtualOne is a hosted service

Product Description: GotVMail Communications provides an affordable, outsourced telecommunications solutions for small- and home-based businesses, SOHOs, and mobile professionals.

Size Business Optimized For: 1 to 10 employees

Pricing: $9.95 per month plus usage charges. No equipment (hardware or software).

Level expertise required by customer to operate: None.

Comment: GotVMail offers the image, productivity and professionalism of a Fortune 1000 corporate telecommunications system as a monthly outsourced service without the need to purchase capital equipment or software

ICG Communications

Contact Info: Matt Erickson; ICG

Product Name: VoicePipe

Type of VoIP Product(s): Hosted VoIP service

Provisioning: Hosted

Product Description: VoicePipe puts phone system features, local and long distance service and high-speed internet access on one broadband connection.

Size Business Optimized For: 10 to 20 users

Pricing: $35 to $50 per user.

Level expertise required by customer to operate: Ability to operate Windows applications.

Comment: VoicePipe provides robust, dynamic, continuously upgradeable.

M5 Networks

Contact 646.230.5000; 646.230.5001 (fax); M5Networks

Type of Product IP Phone System

Provisioning : Hosted

Product Description: M5 provides clients an Outsourced IP Phone System that features complete high-end business phone system including auto-attendant, unique phone number and voicemail for each end-user; robust end-user feature set; multiple locations (e.g., one phone system for corporate and branch offices); same business phone number from work and home; unlimited local and domestic long distance calling; redundant phone and Internet access and free support.

Size Business Optimized For: Small to Mid-Size Business

Pricing: M5 pricing to clients is customized for each client.

Level of expertise required: Ability to manage the local area network (LAN).

Comment When your company needs a phone system, is it more sensible to select, buy, install and manage it yourself, or to find a company that has a track record of competently providing the service for other businesses that have similar needs to your own?

Mpower Communications Company

Product Name: VoicePipe

Contact: Dave Kane; MPower Communications

Type of VoIP Product: Hosted IP Solution

Provisioning: In-house

Size Business Optimized For: Small to Medium

Pricing: $29.99 to $55 per user per month

Level of expertise required by customer to operate: Minimum

Comment: This is a product that allows a small company to leverage the features of VOIP to increase business communications while decreasing the costs associated with those business communications.


Contact ; Motorola

Product Name: VT2000 Voice Gateway

Type of VoIP Product(s): Voice Gateway

Provisioning (ie, in-house, hosted, etc.): Provisioned by service provider for home or business VoIP Telephony.

Product Description: The Motorola VT2000 economically extends an existing home data network to support voice services. It ports for connecting to a broadband connection and a PC hub. It has essential routing features such as network Address and Port Translation (NAPT) and support for VPN.

Size Business Optimized For: Home office

Pricing: $59

Level expertise required by customer to operate: None.


Product Name: VT2400 Advanced Voice Gateway

Contact Info: www.motorola.com

Type of VoIP Product(s): Voice Gateway

Provisioning (ie, in-house, hosted, etc.): VoIP service is provisioned by the service provider while the telephone and broadband connections are networked by the small business.

Product Description: The Motorola VT2400 offers advanced features and four Ethernet LAN ports, allowing you to connect multiple PCs without the need for a stand-alone hub or router.

Size Business Optimized For: Small business

Pricing: $99

Level expertise required by customer to operate: None.

Comment: The VT2400 advanced voice gateway prioritizes voice traffic over Internet traffic, providing high-quality voice calls even while browsing the Web. It also provides a firewall to help protect your network against external attacks.

Carl Weinschenk is the Editorial Director of SmartBiz.
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