File Description: The file contains a two-page document — a one-page action form and one page of instructions and suggestions on how to use the form. The form is formatted as a table in Microsoft Word 6.0, so you need Microsoft Word version 6.0 or above, or other word processing software compatible with Word documents to use this form.
Special Features: The customer service action form and instructions feature the following:
- Easy-to-fill out format, including separate fields for description of the problem, action taken, recommended next steps, and routing.
- Suggestions for incorporating the form into the normal workflow as an integral part of your business's efforts to satisfy customers.
- Quickly customizable to reflect your company's products, services, and work flow.