When you think about training, you think about the reasons why you train someone. Those reasons can range from a new-hire needing training on how the department and/or company operates, to introducing a new concept to a workgroup or a new computer system. Whatever the reason for conducting a training session, it is important for a company to develop a comprehensive, ongoing and consistent training program. This training program will be essential in keeping your staff motivated about learning new concepts and keeping your department profitable.
A complete training program should always include a formal new- hire training program, including an overview of the job expectations and performance skills needed to perform the job functions. Also, a new-hire training program should include a fundamental understanding of the position and how the position fits within the organizational structure. The more background knowledge of how one work group interrelates with ancillary departments, the more the new associate will understand their impact on the organization.Another aspect of a comprehensive training program is continuing education. It should be an ongoing responsibility of one person in a department. It is an important function to keep all staff members current on policies, procedures and the technology used in the department.
A solid new-hire training program begins with the creation of a training manual. This manual acts as a building block of practical and technical skills needed to prepare the new individual for their position. In order for the department to understand current policies and procedures, it should be a manager's or supervisor's duty to ensure the department manuals are kept current. This includes any system enhancements and/or change in policy or procedure. In addition, it is important to remember to keep the manual interesting for the reader. In other words, keep the reader/associate in mind when designing the training manual. Do not be afraid to use language that is not "corporate" or to include graphics. Also, when possible, incorporate a visual image of a computer screen to illustrate a function.