When it came time to put their business online, Pat and Al Therrien decided to do the logical thing and keep it in the family.
Al Therrien is the president of Transport Services, Incorporated. He founded the Cleveland-based company in 1976, and since that time, they have expanded to open branch offices in Columbus and New London. In 2001, Transport Services was named one of the 100 fastest growing companies in northern Ohio. To meet the needs of their growing company, they considered the possibility of taking the business online.
Fortunately for them, their son was already there.
Jason Therrien works for Thunder Tech (www.thundertech.cc), a Cleveland-area Internet solutions company. Growing up, he had worked in the family business, climbing the ranks from his earliest after school job in the cleaning department. As an adult, he found himself in the right place at the right time to enjoy the benefits of a growing Internet economy and left the transportation industry for the tech industry. His familiarity with the goals and needs of his parentsī company made it easy for him to see how the Transport Services could benefit from an online presence. He convinced his parents that the Internet was the natural next step for the company. He built the site (www.transportservices.net), which is now maintained by Thunder Tech. Pat Therrien, VP in Marketing for Transport Services, and Alīs wife, was thrilled with the results.
"When we discussed putting our entire inventory online, it took a bit of a sales pitch from [our son] Jason to convince his dad that this was the way to go. My husband has always been a believer in technology, so we decided we had nothing to lose by giving it a shot."
"We were amazed at how it has helped. By using email, you can be states away and still do business. A lot of our business has always been done out of state, but the Internet gives us more credibility. Last week, we had an email from someone in Mexico who had seen some of our trailers and wanted more information, which later turned into a sale, so it has worked!"