Home | Contact | Advertising
Small Business, Information, Resources, Articles - SmartBiz.com
Members Login:
Sign Up Forgot?
SALES & MARKETING
Marketing Online
Email Marketing
Search Marketing
Selling
PR
ONLINE BUSINESS
E-Commerce
Website Creation
Productivity
Accounting
CRM
Web-based Software/SaaS
BUSINESS STRATEGIES
Case Studies
Smart Answers
Videos
Podcasts
Smart Blog
Human Resources
Management
BITS & BYTES
PCs & Online Equipment
Mobile Computing
Security/Business Continuity
Telecom/Office Networks
Small Business Products
FORUMS & RESOURCES
Free White Papers
Tools and Calculators
SmartBiz Forum
Legal & Business Forms
News Feeds
Featured Webcasts & Videos
Franchise Offers


 
SMALL BUSINESS AND STARTUPS INTERNET TECHNOLOGY RESOURCES
Search SmartBiz:
Forms and
Downloads
Free
White Papers
Special
Offers
SmartBiz
Blog
Free Email
Newsletters
Management
Tools And Methods Most Frequently Used To Foster Transformational Learning
Email ArticleEmail Article
Print ArticlePrint Article
Increase Text SizeIncrease Text Size
Decrease Text SizeDecrease Text Size
Del.icio.us
Digg This
Bookmark and Share

By Robert Hargrove

The Toolbox

* Beginner's mind. Encourage coachees to look at each situation with a beginner's mind and from the premise that they can learn something from it.

* Personal stretch goals. Encourage people to set stretch goals that are consistent with their highest aspirations, thus creating a context that enables people to achieve what's really possible, to think outside the box, and to bring out the best in themselves and those around them.

* Committed listening and speaking. Speak with honesty and integrity and listen with empathy so as to step into the other person's frame of reference.

* Fluid framing. Personal transformation, completing relationships, and breakthrough solutions require helping people to see things in a new way. "The way you see (XYZ) is... The frames, opinions, and assumptions (XYZ) is based on are ... A more empowering way of seeing (XYZ) might be...."

* Effective action maps. When people have gotten stuck or are ineffective, action maps provide a useful tool for gaining both the incremental and the deep learning necessary to alter people's strategies and redesign their actions.

* Constructive feedback script. "What I observe about you is... My assessment is... and I feel.... What I want from you is..."

* Unwritten rules assessment. Consider whether resistance to change is caused by people's disagreement with formal policy or by blocked mental models or because the unwritten rules of behavior make resistance the logical way to behave.

* Planning breakthrough projects. A breakthrough project involves a group setting a short-term, measurable goal that can be achieved with existing resources, authority, and change readiness. People achieve extraordinary results and develop a "can do" attitude.

* Making powerful promises and requests. Holding people accountable for making sincere commitments with explicit conditions of satisfaction can eliminate breakdowns and can forward action.

* Collaborative conversation ground rules. These ground rules help generate shared understanding and coherent action by encouraging people to consider diverse views, to balance advocacy and inquiry, and to discuss the undiscussable in a way that does not harm relationships.

* Working the ladder of inference. The ladder of inference is a tool that helps people with different views and perspectives build common understanding by both reversing and externalizing their thinking processes.

* Designing role plays. Role plays are used to prepare for difficult conversations or to allow someone to take another person's view and argue that side of the conversation with the idea of learning from it.

* Distinguishing observations from assessments. Help people to distinguish between witnessable observations and subjective opinions or judgments so that they can see where they have jumped to conclusions, made negative psychological assessments, or projected their judgments on others.

Add a Comment View Comments
Small Business Home

SmartBiz Shop
Promotional Items with Your logo
 
     
 
Smart Services
Spacer
Spacer
Spacer
Spacer
Add Your Logo Now
Spacer
Get Your Business Online
Build a Website Host Your Website Market Your Business Online
Business Form Downloads
Legal Forms Business Forms
Smart Forums
Recent Postings
Stimulus or "Pork"ulus?
Blog: How Do You Know What Insurance Is Right for Your Business?
If Layoffs Are Necessary, Protect Your Business
Blog - Do You Have Email and Internet Usage Policies in Place?
MORE
Home | Contact | Advertising
© 2016-2018 SmartBiz. All rights reserved. Privacy Statement and Terms of Service
Small Business Home | Business Tools | Online Business | Bits & Bytes | Sales & Marketing | Business Strategies | Forums & Resources
Email Marketing & HTML Email Driven By: Hosted By:   Design By:
Email Marketing
 
XML LogoRSS Logo
Receive our stories via SmartBiz XML/RSS feeds.
Include our stories on your website through SmartBiz javascript content feeds.