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By Carl Weinschenk

Avaya

Product Name: Avaya IP Office

Contact Info: 800-247-7000; Avaya

Type of Product: Avaya IP Office is an “all-in-one” office communication solution that brings together voice, data and communications applications for small and mid-size businesses. It is aimed at businesses with 2 to 100 users, but can scale to 360 users. This converged communications system enables businesses to use traditional voice functionality today and migrate to IP later. The product customer contact center capability from 5 to 75 agents.

Provisioning: In-house
Product Description: Compact Contact Center application is a customer service platform for small and medium businesses. The Phone Manager application enables users to control a telephone terminal from a PC or laptop. The PC Softphone application lets mobile users make and receive phone calls from any location with Internet connectivity. SoftConsole is a Windows-based console that allows operators to prioritize call handling. Avaya VoiceMail Pro is a messaging application that offers automated attendant, VoiceMail, unified voice and e-mail, networked messaging and other call center applications.

Optimum Implementation: 2 to 100 users. Can scale to 360 users.

Pricing: 10 users starting at $128.00 per month. 25 users starting at $291.00 per month. 50 users start at $456.00 per month.

Expertise Required: Low for most common administration tasks.

Comment: Avaya IP Office provides voice and data communications and messaging and customer management. Use of IP technology lowers costs.


CallWave

Contact Info: 866-470-1856; Call Wave Mobile .
Product Name: CallWave Mobile Prepaid Cell Phone

Type of product: CallWave Mobile Prepaid is the first VoIP-enhanced prepaid cell phone.

Provisioning: NA

Product Description: CallWave Mobile Prepaid is a VoIP-enhanced prepaid mobile phone service offering a way to control monthly cell phone budget and manage calls more effectively. Features include "minute stretcher" and call management features.

Size Business Optimized For: Sole proprietor and small office/home office

Pricing: CallWave Mobile Prepaid Cell Phone customers receive a free phone that contains 60 minutes of talk time. The service starts at $3.95 per month, which includes an initial 60 minutes of talk time. Additional minutes can be purchased as needed. There is a one-time $9.95 charge for S&H.

Comment: CallWave bridges a user's landline phone, mobile phone and PC. For small business owners who are out of the office most of the day, CallWave helps them avoid missing important calls.


CallWave

Contact Info: 866-470-1856; Call Wave Mobile

Product Name: CallWave for Mobile VoIP enhanced features (Mobile Call Transfer, Mobile Call Screening, Follow Me Home)
Type of Product: CallWave Mobile offers CallWave Prepaid's VoIP-enhanced features to subscribers with existing cell phone.

Product Description: CallWave' Mobile offers the same VoIP-enhanced features as CallWave's Prepaid phone to subscribers with their own cell phone and cell phone plan. No additional hardware is required.

Pricing: CallWave Mobile 's VoIP enhanced features can be added to existing cell phone for $3.95 per month. Initial 30-day trial.

Level expertise required: None.


CallWave

Product Name: CallWave Mobile Prepaid Cell Phone

Type of product: CallWave Mobile Prepaid is the first VoIP-enhanced prepaid cell phone.

Provisioning: NA

Product Description: CallWave Mobile Prepaid is a VoIP-enhanced prepaid mobile phone service offering a way to control monthly cell phone budget and manage calls more effectively. Features include "minute stretcher" and call management features.

Size Business Optimized For: Sole proprietor and small office/home office

Pricing: CallWave Mobile Prepaid Cell Phone customers receive a free phone that contains 60 minutes of talk time. The service starts at $3.95 per month, which includes an initial 60 minutes of talk time. Additional minutes can be purchased as needed. There is a one-time $9.95 charge for S&H.

Comment: CallWave bridges a user's landline phone, mobile phone and PC. For small business owners who are out of the office most of the day, CallWave helps them avoid missing important calls.

Cbeyond Communications

Contact: Cbeyond ; 877 441-9783

Product: Comprehensive communications services for small businesses, including packaged local and long distance voice services, high speed T-1 broadband access and additional productivity-enhancing applications.

Provisioning: Private, managed IP network that connect via T-1.

Product Description: BeyondVoice packages include local and long distance voice services, broadband Internet access, email, voicemail, secure backup & fileshare, web hosting, VPN remote user, VPN and more. End-to-end management provides full service and support to small business customers.

Size Business Optimized For: 4 to 200 employees.

Pricing: $495 a month and up

Experience Required: None.

Comment: Cbeyond is a voice and broadband provider focused solely on small businesses that are underserved by local phone companies and lack in-house resources to manage their telecom and technology services.


EagleACD

Contact Info: Zee Mehar, Director Business Development; 212 200-2000 ext 112; EagleACD

Product Name: EagleACD

Type of Product: Voice management, Web chat and outbound calling services.

Provisioning: Hosted and co-located.

Product Description: The hosted contact center model provides the functional equivalent of a premise-based call center. EagleACD offers full control of call treatment with monitoring and recording. The IP-based service allows a U.S. end user to direct calls to most appropriate location.

Size Business Optimized For: From 2 to 300 agent seats

Pricing: Per-minute usage as low as six cents per minute per agent. Web Chat can be 3 cents per minute.

Level expertise required: Basic training required. EagleACD manages the infrastructure.

Comment: Hosted solution avoids a significant capital outlay and associated operating costs.

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Carl Weinschenk is the Editorial Director of SmartBiz.
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