ITSPA reseach suggests that these products and services will be vital during the year ahead.

• E-mail capabilities with personal domain name.

• Broadband Internet access and LAN connectivity.

• Commercial-grade firewall.

• Anti-virus software and active intrusion protection.

• Anti-spam software.

• Patch management services.

• Central server configured for easy backup and continuity.

• Identity protection for employees and customers.

• Data backup plan and testing.

• Disaster prevention plan, business continuity plan and testing.

• Security plan and testing.

• Mobility (recommended but not essential).

• Professional technology evaluation and deployment.