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By Russell Morgan

ITSPA reseach suggests that these products and services will be vital during the year ahead.

E-mail capabilities with personal domain name.

Broadband Internet access and LAN connectivity.

Commercial-grade firewall.

Anti-virus software and active intrusion protection.

Anti-spam software.

Patch management services.

Central server configured for easy backup and continuity.

Identity protection for employees and customers.

Data backup plan and testing.

Disaster prevention plan, business continuity plan and testing.

Security plan and testing.

Mobility (recommended but not essential).

Professional technology evaluation and deployment.

Russell Morgan is the president of the Information Technology Solution Providers Alliance
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