The attached file contains a sample phone script that can be adapted to your particular needs. But don't be afraid to depart from your prepared script if the conversation takes a different, but useful turn. In that case, the script can serve as a checklist to record information and to ensure that no topics of interest are left unexplored.
File Description: The file is in rich text format (RTF) that is suitable for use with most word processing programs used in the Windows environment.
Download: Employee reference phone script











