File Description: The file contains a two-page document (one page of instructions and suggestions on how to use the survey and a one-page survey form) in rich text format (RTF) that is suitable for use with most word processing programs used in the Windows environment.
Special Features: The survey features the following:
- Covers all the key business activities — products, services and support, delivery, ordering and billing, and even your employees. You can also quickly modify the form to match any of your company's activities.
- Is easy to fill out — no ranking of quality on a scale of one to five, no lengthy questions, just a list of key business activities and space to respond, all on one page.
- Even includes its own short letter to customers at the beginning that you can quickly edit and customize — you won't have to draft an accompanying letter.
- How to get the survey to your customers.
- How to make it more likely that customers will complete and return the surveys.
- How to follow up on the comments you receive.