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SmartList: Dealing with the Email Deluge

09.17.2007

Does this sound like your small business: customer service or inquiry email forms on your Web site are generating more emails then you can effectively keep up with.

Productivity blog 43Folders went on a hunt today to find the best tools to help categorize, respond to and manage the email deluge.

One key feature: the ability to route emails and create a form of "trouble ticket" that can be assigned to others and tracked to completion.

To make this work for a small business, we put a few caveats into our own screening process. The tool couldn't be a full-blown CRM suite -- if you need customer relationship management, that's a different story. Also, in the same spirit, we tried to stay away from full-blown help-desk solutions. Again, that's a market onto itself. And ideally, the tools would be Web-based, meaning a small business could get started with them without any IT help.

What's left are a series of e-mail aggregation and management tools that could make your smart biz much more customer-friendly.

Read the original 43Folders story

But first, peruse our SmartBiz-vetted list:

Heap: Heap is a Web-based, CRM-light product that handles email very well. Simply forward emails into Heap (into the heap) and the application provides tools for sorting, assigning and follow-up tracking. See an example email flow here.

HighRise: Like Heap, email management is just one of many things HighRise does, but it does it with style.

Zoho CRM: We covered Zoho in our recent roundup of Web office suites. Zoho CRM provides online access to a nice set of incoming email management tools.

SproutIt Mailroom: Mailroom provides Web-based single inbox into which you can dump and then manage incoming emails.

MailTank: Forward in your emails and go. MailTank focuses on tools to simplify email management including RapidReply, ChainedTemplates and Tags.

Cerebrus: More of a pure help-desk application, Cerebrus was the tool that kicked off this application on 43Folders so merits a look.

DayLite: Like several of the tools on this list, more a fuller productivity/CRM environment but includes tools specifically for managing incoming company email. Mac OS-specific.

Posted By Rich Karpinski at 5:05 AM

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29. Discount Chloe: Wrote on 11/24/09 at 10:28 AM

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Montblanc is a German manufacturer of fine pens. Its pens are praised for their quality, beauty and originality of design. However, Montblanc has managed to make its presence felt in the watch market in record time

30. Discount Chloe: Wrote on 11/24/09 at 10:28 AM

31. Cheap Yves Saint Laurent Shoes: Wrote on 11/24/09 at 10:26 AM

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34. Replica Tudor: Wrote on 11/20/09 at 12:42 AM

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35. Rolex Milgauss watches: Wrote on 11/19/09 at 6:59 PM

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36. Fake Tiffany sets: Wrote on 11/18/09 at 10:49 PM

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37. Longines watch for sale: Wrote on 11/18/09 at 10:32 PM

38. Burberry watch for sale: Wrote on 11/18/09 at 10:18 PM

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A lot of watches have good quality,But,when it comes to high quality watches, experts generally first of all mention Bvlgari watches. During its more than 120 history, company Bvlgari has beautified a great number of jewelry shops all over the world by its luxury elegant watches.

39. Hublot watches: Wrote on 11/18/09 at 9:13 PM

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40. Replica Graham (watches): Wrote on 11/13/09 at 11:58 AM

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41. Montblanc: Wrote on 11/12/09 at 7:05 PM

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42. Replica Tiffany Earrings: Wrote on 11/11/09 at 4:10 PM

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43. Replica Tiffany Pendants: Wrote on 11/11/09 at 4:09 PM

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44. Vacheron Constantin watches: Wrote on 11/11/09 at 4:07 PM

http://www.dearwatches.com/watch-accessories-c-70.html
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45. Maurice Lacroix watches: Wrote on 11/11/09 at 4:06 PM

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49. UGG 2009 Fall-Winter: Wrote on 11/2/09 at 10:26 PM

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50. Swiss Watches: Wrote on 11/2/09 at 5:52 AM

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51. Iwc replica watch: Wrote on 11/1/09 at 6:28 PM

52. Replica Shoes: Wrote on 10/19/09 at 7:59 PM

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