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SmartBiz Industry Expert

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Daniel Elash
We interviewed Dan Elash - a frequent contributor to our newsletter - asking him to shed some light on the work he has been doing, creating a roadmap for family business success in the 21st Century. For the first time, Dan is sharing bits and pieces about his upcoming leadership positioning toolkit. It is only fitting that he does it here, since he has worked closely with the profiles presented in our newsletter over the past year. MORE
Wayne Messick, CO-founder of Family Business Strategies
Wayne Messick understands America´s family business owners, and he´s built a solid reputation in helping them understand how to profit from new technologies. Interviews with dozens of business owners who are embracing the Internet as a tool to help them grow – will be presented as weekly Featured Profiles in this newsletter. MORE
How They Do It
The Euclid Industrial Maintenance and Cleaning Contractors Inc. of Cleveland has kept their business strong for over a century and four generations. What´s their secret? Family, commitment and loyalty. MORE
Neal Magaziner & Hughes Enterprises
For over a half century, Hughes Enterprises has been a leader in the packaging industry. We had an opportunity to speak with company X, Neal Polin, to hear his thoughts on building a company through affiliate programs, tackling problems through peer groups, using technology, and the challenges of running a family business. MORE
Ben Burkholder
It seems that the longer we work at something the more (hopefully) we know what we are doing. Unfortunately, that knowledge often locks us in. Ben Burkholder knew a great deal about management – on a global scale. But it did not keep him from making a 180-degree shift into a totally different world. MORE
Mitchells Offers the Perfect One-to-One Fit
Mitchells is a successful family-owned clothing retailer based in Connecticut. CEOs Jack and Ed Mitchell were honored last year by the Today show´s Matt Lauer at the UJA-Federation of New York Menswear Division dinner. The secret to their ongoing success is the personal, individual attention they give to each and every one of their 150,00-plus customers. How do they do it? Read this week´s profile to find out. MORE
JoAnn Hines & Women In Packaging
In the 21st century, more and more women are heading up family businesses. JoAnn Hines of Women In Packaging has spent over two decades promoting and encouraging the presence of women in the packaging industry. For family businesses, now is the time to take our daughters to work, and to tell her "Some day, all of this will be yours..." MORE
Tom Johnson, Johnson Commercial Agents
Tom Johnson, CEO of Johnson Commercial Agents, may not be using the Internet to grow his business per se, but he knows it´s a crucial tool for client support. Tom, one of the creators of MAFSI´s Technology Certification program, talked to FBNews.net about the MAFSI program, and about the way the Internet supports his 2nd generation family business.. MORE
Transport Services & Thunder Tech
Most family businesses are looking toward the next generation to carry the company into the future. For Transport Services, Inc., that meant relying on their son´s skills as a web developer to put them online. MORE
Ian Ginsberg, Bigelow Chemists
When my daughter and I meet for lunch in Greenwich Village, we always pass by Bigelow's Apothecary. I asked her if she shopped there, and she remarked that their Alchemy mascara is the best ever. (I had to take her word for it.) I spoke with Bigelow´s current proprietor, Ian Ginsberg, and the Bigelow´s story is both a fascinating piece of New York nostalgia, and a demonstration of the importance of change in business. MORE

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